Refund policy
Returns & Refunds
How long do I have to return my product?
You may return any product purchased directly from Oasis Water Technologies within 30 days from the date of your transaction.
Can I return the Nexxus if it has been opened?
Yes. Opened systems may be returned within 30 days of your transaction date.
Can I return the Nexxus if it has already been installed?
Yes. Installed systems may be returned within 30 days of your transaction date. However:
- You are responsible for all installation and removal costs.
- Oasis Water Technologies does not reimburse plumber fees, labor charges, or related service costs.
- The system must be returned complete and without intentional damage or modification.
Are filters and accessories eligible for return?
Yes. All filters, add-ons, and accessories are eligible for return within 30 days of your transaction date, including opened items.
Is there a restocking fee?
No. Oasis Water Technologies does not charge restocking fees.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Oasis Water Technologies is not responsible for items lost or damaged during return transit.
Do I need authorization before returning an item?
Yes. All returns must be authorized by Oasis Water Technologies prior to shipment. Please contact support to receive return instructions before sending any product back.
How do refunds work and how do I start a return?
To begin a return, please contact Oasis Water Technologies by emailing support@oasiswatertechnologies.com, chatting with a live team member through the Oasis Water Technologies mobile app, or using live chat directly on our website. Please include your order number and a brief description of the reason for return. All returns must be authorized prior to shipment.
Once your return is received and inspected, refunds will be issued to your original method of payment. Please allow up to 10 business days after inspection for the refund to be processed. Depending on your financial institution, it may take additional time for the funds to appear.
Original shipping charges (if applicable) are non-refundable. Oasis Water Technologies reserves the right to adjust the refund amount if returned items are incomplete, materially altered, or not returned in full.
What if my product arrives damaged?
We are here to make it right. If your product arrives damaged, please contact us within 7 days of delivery so we can resolve the issue quickly. We may request photos to help expedite a replacement or solution.
Can I cancel my Delta Plan subscription?
Yes. Delta Plan subscriptions require a minimum commitment period. All billing, cancellation, refund, minimum term, and program benefit terms are outlined in the Nexxus Delta Plan Subscription Agreement, which you agree to at enrollment. Please contact support@oasiswatertechnologies.com for full details.